FAQ: ORDERS, SHIPPING, AND REFUND POLICY
Orders are processed during the business hours of 8am-8pm Pacific Standard Time, Monday through Saturday (excluding holidays). We want to deliver your item as soon as possible, so we process orders in real time during business hours. This means we are unable to cancel orders once they have entered the shipping process.
Standard shipping is the default checkout setting. Multiple items may include separate tracking numbers and may arrive separately. Business days do not include weekends. Vendor constraints, national and public holidays, and acts of God can also delay delivery times. We ship only to Canada and the contiguous U.S.
Because each item is handmade ALL SALES ARE FINAL.
Additional non-returnable items:
- Gift cards
- Downloadable software products
All returns are handled on a case by case basis. We do not cover the shipping cost of a returned item. Returns must be received within 30 days. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
ALLEZ ELIZABETH STORE
ATTN: CUSTOMER EXCHANGES
39675 TINDERBOX WAY
MURRIETA, CALIFORNIA 92562