FAQ: ORDERS, SHIPPING, AND REFUND POLICY

ORDERS

Orders are processed during the business hours of 8am-8pm Pacific Standard Time, Monday through Saturday (excluding holidays). We want to deliver your item as soon as possible, so we process orders in real time during business hours. This means we are unable to cancel orders once they have entered the shipping process.

SHIPPING

Standard shipping is the default checkout setting. Multiple items may include separate tracking numbers and may arrive separately. Business days do not include weekends. Vendor constraints, national and public holidays, and acts of God can also delay delivery times.  We ship only to Canada and the contiguous U.S.

REFUND POLICY 

Because each item is handmade ALL SALES ARE FINAL.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

All returns are handled on a case by case basis. We do not cover the shipping cost of a returned item. Returns must be received within 30 days. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Sale items 

Unfortunately, sale items cannot be refunded.

EXCHANGES 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at elizabeth@allezelizabeth.com and send your item to:

ALLEZ ELIZABETH STORE

ATTN: CUSTOMER EXCHANGES

39675 TINDERBOX WAY

MURRIETA, CALIFORNIA 92562